Returns


RETURN POLICY

 

Sonas Denim wants to make sure that you are completely satisfied with your purchases on this site. If for any reasons you are not satisfied with your order, you may return or exchange any UNUSED products within thirty (30) days of our receipt of your purchase payment.  (So, for example:  If you purchase/pay for the product on November 1st, the product needs to have been returned to us already by December 1st.  ...It's 30 days from your purchase)  Before sending any products back to us, please make sure that all of the following conditions have been correctly satisfied.

The product you wish to return:

 

  • Is returned within thirty (30) days of our receipt of your purchase payment.
  • Must be unused, unworn, unwashed, and not damaged.
  • Must have all tags still attached.
  • Must be sent back in its original packaging.

 

Non-Returnable Items

 

  • Worn Items
  • Washed Items
  • Items Damaged by User
  • Items without Original Tags
  • Used Item

 

If We have made a Mistake:

Hey, we're not perfect. If we've sent you the wrong or damaged item, Sonas Denim will pay for the return shipping and send you a replacement at no additional cost to you. Please notify us within 7 days of receipt, you may contact us at 415.691.9865 or email us at sales@sonasdenim.com and the Sonas Denim team will help you with your return.

Receiving your Refund

Sonas Denim will begin processing your refund once we have received your returned item(s). Refunds are processed within approximately five (5) business days from the receipt of your return. Sonas Denim will send you a confirmation email when your refund has been processed. Your refund will be credited back to the same card used from the original purchase. Your account should be credited within one to two billing cycles from the date of return depending on the credit card company that you use.

Items Purchased in Retail Store:

If you purchase our product from a retail store, you will need to return the item to the original place of purchase. Return policies vary between retail stores so please familiarize yourself with your local retail store policies. Any items shipped to Sonas Denim that have been purchased from a retail store will not be accepted and the item will be returned back to the sender.

Exchanges

Sonas Denim will exchange your product once we have received your return product. Please email sales@sonasdenim.com with an exchange request.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

PROVIDER MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE PRODUCTS INCLUDED IN THE SITE NOR AS TO THE MERCHANDISE BEING SOLD TO YOU. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, PROVIDER DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT, AND THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, WHICH EXTEND BEYOND THE DESCRIPTION OF THE MERCHANDISE CONTAINED ON OUR ORDER CONFIRMATION. PROVIDER WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THE SITE, INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

Provider shall not be liable for any delay or failure in performance caused by circumstances beyond its reasonable control.

Where to Ship Your Return

Sonas Denim
ATTN: Returns
1613 Chelsea Road, Suite 110
San Marino, CA, 91108

For any questions or assistance with your return, please call us at 415.691.9865 (Hours: Monday - Friday from 9 A.M. to 5 P.M.) or email us at sales@sonasdenim.com